1. General Questions
What is your return policy?
We strive to ensure that you are completely satisfied with your purchase. Therefore, we accept returns on all items within 14 days of the date of purchase. For detailed instructions on the returns process, please refer to our Returns page.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. With this tracking number, you can track the status of your order on our website or on the carrier's website.
Can I cancel or change my order?
We understand that sometimes changes are necessary. If you wish to change or cancel your order, please contact our customer service team as soon as possible. We will do our utmost to accommodate your request.
2. Product questions
What size should I order?
To ensure you order the right size, we provide a handy size chart for each product on the product page. Please refer to this size chart for detailed information on sizing.
What is the material of this product?
You can find information about the material of each product under the "Product Description" section on the product page. If you have any further questions about the material, please do not hesitate to contact us.
How should I care for this product?
Care instructions for each product are listed under the "Product Description" section on the product page. Following these care instructions is important to ensure the longevity of your product.
Can I see this product in other colors?
If the product is available in other colours, these will be listed on the product page. If you do not see the colour you are looking for, please contact us and we will do our best to assist you further.
3. Questions about Payments
What payment methods do you accept?
We offer various payment methods, including iDeal, Bancontact, Klarna, credit cards (Visa, MasterCard, American Express), PayPal and Apple Pay.
Do you also offer payment in installments?
You can choose to pay later via Klarna.
Is my payment information safe?
Yes, we take the security of our customers' payment information very seriously. All transactions are processed securely, and we use industry-standard encryption technology to protect your information.
4. Questions about Shipping
How long does it take to receive my order?
Delivery time depends on your location and the shipping method you choose. You can find detailed information about shipping times in our Shipping Policy.
What are the shipping costs?
We offer free shipping on all orders. More information about our free shipping policy can be found in our shipping information.
Do you also ship to PO Box addresses?
Yes, we do ship to PO Box addresses. Please ensure you provide your full and accurate shipping address to avoid delivery delays.
5. Contact questions
How can I contact customer service?
You can contact our customer service team by using the contact form found in the main menu.
What are your opening hours?
Our customer service is available Monday to Friday, 9am to 5pm. We aim to respond to questions via chat and email outside of these hours.
How can I provide feedback?
We really appreciate your feedback. You can send us a message via our contact page on our website, or you can send an email to info@mila-amsterdam.com.
Do you have a physical store?
To reduce costs and optimize efficiency, we operate from a web shop. This allows us to offer you the best price/quality guarantee!