Terms and conditions

Table of Contents:
Article 1 - Definitions
Article 2 - Identity of Mila Amsterdam
Article 3 - Applicability
Article 4 - The Offer
Article 5 - The Agreement
Article 6 - Right of Withdrawal
Article 7 - Consumer's Obligations During the Reflection Period
Article 8 - Exercise of the Right of Withdrawal by the Consumer and Related Costs
thereof
Article 9 - Mila Amsterdam's Obligations in Case of Withdrawal
Article 10 - Exclusion of the Right of Withdrawal
Article 11 - The Price
Article 12 - Performance and Additional Warranty
Article 13 - Delivery and Execution
Article 14 - Duration Transactions: Duration, Termination, and Extension
Article 1 5 - Payment
Article 16 - Complaints Procedure
Article 17 - Disputes
Article 18 - Additional or Deviating Provisions

Article 1 - Definitions
In these terms and conditions, the following definitions apply:

1. Additional agreement: an agreement in which the consumer
acquires products, digital content, and/or services in connection with a
distance agreement, and these items, digital content, and/or services
are supplied by Mila Amsterdam or by a third party based on an
arrangement between that third party and Mila Amsterdam;
2. Reflection period: the period during which the consumer can exercise
their right of withdrawal;
3. Consumer: the natural person who is not acting for purposes related
to their trade, business, craft, or
profession;
4. Day: calendar day;
5. Digital content: data produced and delivered in digital form;
6. Duration agreement: an agreement for the regular supply of goods,
services, and/or digital content over a specified period;
7. Durable data carrier: any means – including email – that enables the
consumer or entrepreneur to store information addressed to them
personally in a way that allows for future retrieval or use during a period
tailored to the purpose for which the information is intended, and which
allows for the unaltered reproduction of the stored information;
8. Right of withdrawal: the consumer's option to withdraw from the
distance agreement within the reflection period;
9. Distance agreement: an agreement concluded between Mila Amsterdam and the
consumer within the framework of an organized system for distance sales
of products, digital content, and/or services, where, up to and including the
conclusion of the agreement, one or more distance communication
techniques are exclusively or partly used;

10. Model withdrawal form: the European model withdrawal form included in
Appendix I of these terms and conditions;
● Mila Amsterdam: the legal entity as further defined in Article 2, which
offers products, (access to) digital content, and/or services remotely to
consumers as set out in these general terms and conditions;
1. Distance communication technique: a means that can be used to
conclude an agreement without the consumer and entrepreneur needing
to be simultaneously in the same space;

Article 2 – Identity of Mila Amsterdam
Business name: Mila Amsterdam
Email address: info@mila-amsterdam.com
Chamber of Commerce number: 82110719
VAT identification number: NL862340469B01F

Article 3 – Applicability
1. These general terms and conditions apply to every offer from Mila Amsterdam
and to every distance agreement concluded between the entrepreneur
and the consumer. Lorem I
2. Before the distance agreement is concluded, the text of these general
terms and conditions will be made available to the consumer. If this is
not reasonably possible, Mila Amsterdam will, before the

distance agreement is concluded, indicate how the general terms and
conditions can be viewed at Mila Amsterdam and that they will be sent free of charge
as soon as possible upon the consumer's request.
3. If the distance agreement is concluded electronically, notwithstanding the
previous paragraph and before the distance agreement is concluded,
the text of these general terms and conditions may be made available to
the consumer electronically in such a way that it can be easily stored by
the consumer on a durable data carrier. If this is not reasonably
possible, before the distance agreement is concluded, it will be indicated
where the general terms and conditions can be viewed electronically
and that they will be sent free of charge electronically or otherwise upon
the consumer's request.
4. In the event that specific product or service conditions also apply in
addition to these general terms and conditions, the second and third
paragraphs apply mutatis mutandis, and the consumer can always invoke
the most favorable applicable provision in case of conflicting conditions.

Article 4 – The Offer
1. If an offer has a limited period of validity or is made under specific
conditions, this will be explicitly stated in the offer.
2. The offer contains a complete and accurate description of the offered
products, digital content, and/or services. The description is sufficiently
detailed to allow for a proper assessment of the offer by the consumer.
If Mila Amsterdam uses images, these are a true representation of the

offered products, services, and/or digital content. Obvious mistakes or
errors in the offer are not binding upon Mila Amsterdam.
3. Every offer contains such information that it is clear to the consumer
what the rights and obligations associated with accepting the offer are.

Article 5 – The Agreement
1. Subject to the provisions of paragraph 4, the agreement is concluded at
the moment the consumer accepts the offer and fulfills the conditions
set forth therein.
2. If the consumer has accepted the offer electronically, Mila Amsterdam will
immediately confirm receipt of the acceptance of the offer electronically.
As long as the receipt of this acceptance has not been confirmed by Mila Amsterdam,
the consumer can dissolve the agreement. After receipt of this
confirmation, it is no longer possible for the consumer to dissolve or
cancel the agreement; however, the consumer can exercise the right of
withdrawal (Article 6).
3. If the agreement is concluded electronically, Mila Amsterdam will take
appropriate technical and organizational measures to secure the
electronic transfer of data and ensure a safe web environment. If the
consumer can pay electronically, Mila Amsterdam will observe appropriate
security measures for this purpose.
4. Mila Amsterdam can – within legal frameworks – inquire whether the
consumer can meet their payment obligations, as well as all facts and
factors that are important for a responsible conclusion of the distance
agreement. If Mila Amsterdam, based on this investigation, has good grounds
not to enter into the agreement, it is entitled to refuse an order or request
with justification, or to attach special conditions to the execution.

5. Mila Amsterdam will, at the latest upon delivery of the product, service, or digital
content, send the following information to the consumer, in writing or in
such a way that it can be stored by the consumer in an accessible
manner on a durable data carrier:
1. the visiting address of Mila Amsterdam's establishment where the
consumer can address complaints;
2. the conditions under which and the manner in which the consumer
can exercise the right of withdrawal, or a clear statement regarding
the exclusion of the right of withdrawal;
3. information about guarantees and existing after-sales service;
4. the price including all taxes of the product, service, or digital
content; if applicable, the delivery costs; and the method of
payment, delivery, or execution of the distance agreement;
5. the requirements for terminating the agreement if the agreement
has a duration of more than one year or is of indefinite duration;
6. if the consumer has a right of withdrawal, the model withdrawal form.

6. In the case of a duration transaction, the provision in the previous paragraph
only applies to the first delivery.

Article 6 – Right of Withdrawal
1. The consumer can dissolve an agreement regarding the purchase of a
product during a reflection period of at least 14 (fourteen) days without
giving any reason. Mila Amsterdam may ask the consumer about the reason
for withdrawal, but cannot oblige them to state their reason(s).

2. The reflection period mentioned in paragraph 1 starts on the day after the
consumer, or a third party designated by the consumer in advance, who
is not the carrier, has received the product, or:
1. if the consumer has ordered multiple products in the same order:
the day on which the consumer, or a third party designated by him,
received the last product. Mila Amsterdam may, provided it has clearly
informed the consumer about this prior to the ordering process,
refuse an order of multiple products with different delivery times.
2. if the delivery of a product consists of several shipments or parts:
the day on which the consumer, or a third party designated by him,
received the last shipment or the last part;
3. in agreements for the regular delivery of products over a specified
period: the day on which the consumer, or a third party designated
by him, received the first product.

For services and digital content not supplied on a tangible medium:
1. The consumer can dissolve a service agreement and an agreement for
the supply of digital content not supplied on a tangible medium for at
least 14 days without giving reasons. Mila Amsterdam may ask the
consumer about the reason for withdrawal, but cannot oblige them to
state their reason(s).
2. The reflection period mentioned in paragraph 3 starts on the day following
the conclusion of the agreement.

Extended reflection period for products, services and digital content not supplied on
a tangible medium if the right of withdrawal has not been informed about:
1. If Mila Amsterdam has not provided the consumer with the legally required
information about the right of withdrawal or the model withdrawal form,
the reflection period expires twelve months after the end of the
original reflection period, determined in accordance with the preceding
paragraphs of this article.
2. If Mila Amsterdam has provided the information referred to in the previous
paragraph to the consumer within twelve months after the start date
of the original reflection period, the reflection period expires 14 days
after the day on which the consumer received that information.

Article 7 – Consumer’s Obligations During the Reflection Period
1. During the reflection period, the consumer will handle the product and its
packaging with care. They will only unpack or use the product to the
extent necessary to determine the nature, characteristics, and functioning
of the product. The basic principle here is that the consumer may only
handle and inspect the product as they would be allowed to in a store.
2. The consumer is only liable for any diminished value of the product
resulting from a way of handling the product that goes beyond what is
permitted in paragraph 1.
3. The consumer is not liable for any diminished value of the product if Mila Amsterdam
has not provided them with all legally required information about the
right of withdrawal before or at the conclusion of the agreement.

Article 8 – Exercise of the Right of Withdrawal by the Consumer and
Costs Thereof
1. If the consumer exercises their right of withdrawal, they must notify Mila Amsterdam
within the reflection period by means of the model withdrawal form or by
any other unambiguous method.
2. As soon as possible, but within 14 days from the day following the
notification referred to in paragraph 1, the consumer returns the product
or hands it over to (an authorized representative of) Mila Amsterdam. This is
not necessary if Mila Amsterdam has offered to collect the product themselves.
The consumer has, in any case, complied with the return period if they
return the product before the reflection period has expired.
3. The consumer returns the product with all supplied accessories, if
reasonably possible in its original condition and packaging, and in
accordance with the reasonable and clear instructions provided by Mila Amsterdam.
4. The risk and burden of proof for the correct and timely exercise of the
right of withdrawal lies with the consumer.
5. The consumer bears the direct costs of returning the product. If Mila Amsterdam
has not stated that the consumer must bear these costs or if Mila Amsterdam
indicates that they will bear the costs themselves, the consumer does
not have to bear the costs of return.
6. The consumer does not bear any costs for the full or partial supply of
digital content not supplied on a tangible medium, if:
1. they have not explicitly consented to the commencement of the
performance of the agreement before the end of the reflection
period;
2. they have not acknowledged losing their right of withdrawal when
granting their consent; or
3. Mila Amsterdam has failed to confirm this statement from the consumer.

7. If the consumer exercises their right of withdrawal, all additional
agreements are dissolved by operation of law.

Article 9 – Mila Amsterdam's Obligations in Case of Withdrawal
1. If Mila Amsterdam enables the consumer to notify their withdrawal electronically,
it will send an acknowledgment of receipt immediately after receiving this
notification.
2. Mila Amsterdam will reimburse all payments made by the consumer, including
any delivery costs charged by Mila Amsterdam for the returned product,
without delay but within 14 (fourteen) days following the day on which the
consumer notifies them of the withdrawal. Unless Mila Amsterdam offers to
collect the product themselves, they may wait with reimbursement until
they have received the product or until the consumer demonstrates that
they have returned the product, whichever is earlier.
3. Mila Amsterdam will use the same payment method for reimbursement that
the consumer used, unless the consumer agrees to another method. The
reimbursement is free of charge for the consumer.
4. If the consumer has chosen a more expensive method of delivery than
the cheapest standard delivery, Mila Amsterdam does not have to reimburse
the additional costs for the more expensive method.

Article 10 – Exclusion of the Right of Withdrawal
Mila Amsterdam can exclude the following products and services from the right of
withdrawal, but only if Mila Amsterdam has clearly stated this in the offer, or at least
in good time before the conclusion of the agreement:

1. Products or services whose price is subject to fluctuations in the
financial market over which Mila Amsterdam has no influence and which
may occur within the withdrawal period;
2. Agreements concluded during a public auction. A public auction is
understood to mean a selling method where products, digital content,
and/or services are offered by Mila Amsterdam to the consumer who is
personally present or given the opportunity to be personally present at
the auction, under the direction of an auctioneer, and where the
successful bidder is obliged to purchase the products, digital content,
and/or services;
3. Service agreements, after full performance of the service, but only if:
1. the performance has begun with the consumer's explicit prior
consent; and
2. the consumer has declared that they lose their right of withdrawal
once Mila Amsterdam has fully performed the agreement;

4. Service agreements for the provision of accommodation, if the
agreement provides for a specific date or period of performance and
other than for residential purposes, goods transport, car rental services,
and catering;
5. Agreements related to leisure activities, if the agreement provides for
a specific date or period of performance thereof;
6. Products manufactured according to the consumer's specifications, which
are not prefabricated and are manufactured based on an individual
choice or decision of the consumer, or which are clearly intended for a
specific person;
7. Products that spoil quickly or have a limited shelf life;
8. Sealed products that are not suitable for return for reasons of health
protection or hygiene and whose seal has been broken after delivery;

9. Products that, after delivery, are irrevocably mixed with other products
due to their nature;
10. Alcoholic beverages whose price was agreed upon at the conclusion of
the agreement, but whose delivery can only take place after 30 days,
and whose actual value depends on market fluctuations over which Mila Amsterdam
has no influence;
11. Sealed audio, video recordings, and computer software whose seal
has been broken after delivery;
12. Newspapers, periodicals, or magazines, with the exception of
subscriptions thereto;
13. The supply of digital content not on a tangible medium, but only if:
1. the performance has begun with the consumer's explicit prior
consent; and
2. the consumer has declared that they thereby lose their right of
withdrawal.

Article 11 – The Price
1. During the validity period stated in the offer, the prices of the offered
products and/or services will not be increased, except for price changes
due to changes in VAT rates.
2. Notwithstanding the previous paragraph, Mila Amsterdam can offer products
or services whose prices are subject to fluctuations in the financial market
and over which Mila Amsterdam has no influence, with variable prices.
This dependency on fluctuations and the fact that any stated prices are
target prices will be mentioned in the offer.

3. Price increases within 3 months after the conclusion of the agreement are only allowed if they are the result of legal regulations or provisions.
4. Price increases from 3 months after the conclusion of the agreement are only allowed if Mila Amsterdam has stipulated this and:
1. they are the result of legal regulations or provisions; or
2. the consumer has the right to terminate the agreement with effect from the day on which the price increase takes effect.
5. The prices stated in the offer of products or services include VAT.

Article 12 – Performance of the agreement and extra warranty
1. Mila Amsterdam guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the legal provisions and/or government regulations existing on the date of the conclusion of the agreement. If agreed, Mila Amsterdam also guarantees that the product is suitable for other than normal use.
2. An extra warranty provided by Mila Amsterdam, its supplier, manufacturer or importer never limits the legal rights and claims that the consumer can assert against Mila Amsterdam on the basis of the agreement if Mila Amsterdam has failed to fulfill its part of the agreement.
3. Extra warranty is understood to mean any commitment by Mila Amsterdam, its supplier, importer or producer in which they grant the consumer certain rights or claims that go further than what they are legally obliged to do in case they have failed to fulfill their part of the agreement.

Article 13 – Delivery and execution
1. Mila Amsterdam will observe the greatest possible care when receiving and executing orders for products and when assessing applications for the provision of services.
2. The place of delivery is the address that the consumer has made known to Mila Amsterdam.
3. With due observance of what is stated in article 4 of these general terms and conditions, Mila Amsterdam will execute accepted orders with due speed, but no later than 30 days, unless a different delivery period has been agreed. If the delivery is delayed, or if an order cannot be executed or can only be executed partially, the consumer will receive a message about this no later than 30 days after placing the order. In that case, the consumer has the right to dissolve the agreement free of charge and to any compensation for damages.
4. After dissolution in accordance with the previous paragraph, Mila Amsterdam will immediately refund the amount paid by the consumer.
5. The risk of damage and/or loss of products rests with Mila Amsterdam until the moment of delivery to the consumer or a pre-designated representative known to Mila Amsterdam, unless expressly agreed otherwise.

Article 14 – Long-term transactions: duration, termination and extension
Termination:
1. The consumer can terminate an agreement entered into for an indefinite period and which provides for the regular delivery of products or services, at any time

with due observance of agreed termination rules and a notice period of no more than one month.
1. The consumer can terminate an agreement entered into for a definite period and which provides for the regular delivery of products or services, at any time against the end of the definite period with due observance of agreed termination rules and a notice period of no more than one month.
2. The consumer can terminate the agreements mentioned in the previous paragraphs:
● at any time and not be limited to termination at a specific time or in a specific period;
● at least in the same way as these agreements were entered into by him;
● always with the same notice period that Mila Amsterdam has stipulated for itself.
Extension:
1. An agreement entered into for a definite period and which provides for the regular delivery of products or services, may not be tacitly extended or renewed for a definite period.
2. Notwithstanding the previous paragraph, an agreement entered into for a definite period may be tacitly extended for a definite period of a maximum of three months, if the consumer can terminate this extended agreement against the end of the extension with a notice period of no more than one month.
3. An agreement entered into for a definite period and which provides for the regular delivery of products or services, may only be tacitly extended for an indefinite period if the consumer can terminate it at any time with a notice period of no more than one month.

Duration:

1. If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

Article 15 – Payment
1. Unless otherwise stipulated in the agreement or additional conditions, the amounts owed by the consumer must be paid within 14 (fourteen) days after the cooling-off period commences, or in the absence of a cooling-off period, within 14 (fourteen) days after the conclusion of the agreement. In the case of an agreement for the provision of a service, this period commences on the day after the consumer has received confirmation of the agreement.
2. In the sale of products to consumers, the consumer may never be obliged to pay more than 50% in advance in general terms and conditions. If advance payment has been stipulated, the consumer cannot assert any right regarding the execution of the relevant order or service(s) until the stipulated advance payment has been made.
3. The consumer has the obligation to immediately report inaccuracies in provided or stated payment details to Mila Amsterdam.
4. If the consumer does not meet his payment obligation(s) in time, he will, after having been notified by Mila Amsterdam of the late payment and Mila Amsterdam has granted the consumer a period of 14 (fourteen) days to still meet his payment obligations, after payment has not been made within this 14-day period, owe the statutory interest on the outstanding amount and Mila Amsterdam is entitled to charge the extrajudicial collection costs incurred by him.

These collection costs amount to a maximum of: 15% on outstanding amounts up to € 2,500,=; 10% on the subsequent € 2,500,= and 5% on the next € 5,000,= with a minimum of € 40,=. Mila Amsterdam may deviate from the aforementioned amounts and percentages in favor of the consumer.

Article 16 – Complaints procedure
1. Mila Amsterdam has a sufficiently publicized complaints procedure and handles complaints in accordance with this complaints procedure.
2. Complaints about the execution of the agreement must be submitted to Mila Amsterdam fully and clearly described within a reasonable time after the consumer has discovered the defects.
3. Complaints submitted to Mila Amsterdam will be answered within a period of 14 (fourteen) days from the date of receipt. If a complaint requires a foreseeably longer processing time, Mila Amsterdam will respond within the 14 (fourteen) day period with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed answer.

Article 17 – Disputes
1. Agreements between Mila Amsterdam and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law. All disputes arising from the agreement and/or these general terms and conditions will be submitted to the competent court of the district where Mila Amsterdam has its office.

Article 18 – Additional or deviating provisions
Additional provisions or provisions deviating from these general terms and conditions may not be to the detriment of the consumer and must be laid down in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.

Language