We strive for your complete satisfaction with your purchase. Therefore, we accept returns of all items within 14 days from the purchase date. For detailed instructions on the return process, please refer to our Returns Page.

Once your order has been shipped, you will receive a tracking number via email. This tracking number allows you to track the status of your order on our website or on the carrier's website.

We understand that changes are sometimes necessary. If you wish to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request.

To ensure you order the correct size, we provide a handy size chart for each product on the product page. Please consult this size chart for detailed sizing information. Generally, we recommend ordering one size larger than usual.

You can find information about the material of each product under the "Product description" section on the product page. If you have any further questions about the material, please do not hesitate to contact us.

The care instructions for each product are listed under the "Product Description" section on the product page. Following these care instructions is important to ensure the longevity of your product.

We offer various payment methods, including iDeal, Bancontact, credit cards (Visa, MasterCard, American Express), Google Pay, and Apple Pay.

Yes, we take the security of our customers' payment information very seriously. All transactions are processed securely, and we use industry-standard encryption technology to protect your information.

We offer free shipping in the Netherlands and Belgium on all orders!

Orders are processed within 1–3 business days (Monday to Friday).

Average delivery time is then 3-8 days.

We offer free shipping on all orders. You can find more information about our free shipping policy in our shipping information.

Yes, we do ship to PO box addresses. Please ensure you provide the complete and accurate shipping address to avoid any delivery delays.

You can contact our customer service team by using the contact form, which can be found in the main menu.

Our customer service is available Monday to Friday, from 9:00 AM to 5:00 PM. We aim to respond to inquiries within 24 hours on business days.

We greatly appreciate your feedback. You can send us a message via our contact page on our website, or you can send an email to info@mila-amsterdam.com.

To reduce costs and optimize efficiency, we operate from a web shop. This allows us to offer you the best price/quality guarantee!